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Discover the latest resources for Post Purchase, Returns and and eCommerce.
Discover studies on post-purchase & returns.
Read the latest trends, insights, and best practices.
Explore webinar replays and recorded event sessions.
Check out our latest media mentions.
Join us at an upcoming event.
Find out what's new at parcelLab.
Learn more about parcelLab and our vision.
Unlock your potential by joining the post-purchase leader.
Discover our core values.
Meet the people who lead parcelLab.
How to locate or become a parcelLab partner.
Let us know how we can help you.
Connect, collaborate and shape the future
At parcelLab, our vision is to create frictionless ecommerce experiences for every customer, every time. To keep us on track, we came together as a team to establish our culture principles.
We define our success by the value we deliver to our customers. Each of us keeps this focus in our work, consistently placing the customer at the center of our decisions, thereby maximizing our impact on them.
We nurture a sense of ownership and autonomy at parcelLab. Each of us is accountable for our results, both the successes and the failures. We use both as an opportunity to make things better.
Together, we push boundaries and drive our curiosity. We embrace change and challenges swiftly, contributing to a safe place where everyone can be challenged, grow, and thrive.
Whatever we’re doing, we strive to make it high quality. Whether it’s our product, our customer service, our research, or our website – we work hard to ensure everything we produce is delivered to a high standard.
We are transparent with each other, with no hidden agendas or games. We communicate our true thoughts and tackle issues head-on, providing every member the information needed for autonomous decision-making.
Our leaders focus on three things: finding the right people; defining the right strategy and supporting our Crew to do their best work. In order to achieve this, it is imperative that our leaders are available and approachable.
We share learnings and avoid repeating mistakes. Feedback is frequent, direct, transparent, and seen as a growth tool, building trust throughout the team, regardless of job title.
At parcelLab, our value and success are measured by impact, not titles. We recognize and promote members who deliver exceptional results and exceed their roles.
In our fast-paced setting, constant adaptation is essential. Strategy, market, roles, and people will change, and we embrace this evolution, knowing it’s crucial for our crew and strategy to thrive.
parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs and complexity, and optimize the customer experience.
About usJoin our talented team and embark on an exciting journey with a digital-first company spanning North America and EMEA. We're actively seeking top talent to contribute to our success story.
FREEDOM – FUN – FRIENDS – FAMILY
FREEDOM to work autonomously, manage my own time, and strive towards my own goals. FUN at work with colleagues who feel like FRIENDS, while having time for my FAMILY.
Tinka Carrick
Product Marketing Manager