Products
Integrations
Integrate Faster and See Results Quicker
parcelLab Connect integrates post-purchase information with ecommerce platforms, marketing automation tools, and customer service tools to enable the seamless flow of information between systems. By gathering additional data and connecting with your wider tech stack, we enable brands to future-proof and leverage existing systems to deliver better business outcomes, avoiding the need for more point solutions.
Seamless Carrier Integration and Management
parcelLab is integrated with the world’s leading carriers, two-person handling companies, and freight forwarders.
We’ve matched and standardized data across our extensive network. So, brands and retailers can deliver a fricitonless, consistent post-purchase customer experience regardless of where a package starts its journey – warehouse, manufacturer, third-party logistics company, or retail store.
Standard Features
API and Standard Webhooks - Tracking
On-demand and web access to all tracking information, statuses, and communication triggers for use in internal systems or to power mobile app use cases, chatbot, and alternative messaging channels.
Standard Webhooks – RMA
Event-based (webhook) access to all registered returns records, detailing original order number, returns tracking number, returns reasons, and other data provided.
Third-Party Integrations
Standard third-party integrations with key systems including Shopify, Salesforce Commerce Cloud, Magento 2, and Trustpilot.
Add-Ons
Click & Collect Store Connection
Connect store system with parcelLab to share information when orders are ready-to-collect, and have been successfully collected.
WMS or Warehouse Connection
Connect warehouse updates to parcelLab to provide event-based messaging or update statuses on the Order Status Page.
Carrier Connections
Parcel Carrier
Standard parcel carrier connection, using carrier’s established tracking interface, typically via API or file (SFTP).
Two-Man Handling / Truck
Connection with a Two-Man Handling provider or Truck, using carrier’s established tracking interface (if available), typically via webhook, API or file (SFTP). May include data extensions (subject to availability) such as routing information and geolocation.
Freight
Freight carrier connection, using carrier’s established tracking interface, typically via API or file (SFTP). May require ID matching of individual shipment ID to a larger consignment ID or “delivery number” for bulk transport.
Own-Fleet
Connect to a Retailer owned delivery fleet using parcelLab’s API or existing data transfer mechanisms (webhook or file).
Learn More About parcelLab's Product Suites
Convert
Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.
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Engage
Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.
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Retain
Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.
Learn MoreTransform Your Post-Purchase Experience
Learn more about how parcelLab can get you up and running quickly.
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